Refund policy

Returns Procedure 

11.1. In the event that the Buyer issues notice to the Seller pursuant to condition 7.1, the Buyer shall return to the Goods to the Seller in accordance with this condition 11. The Buyer’s sole remedy in respect of non-compliance with condition 10.1 shall be limited to the repair or, at the Seller’s discretion, the replacement of the Goods or where sums are owed by the Buyer to the Seller, the issue of a credit note against return of Goods. 

 11.2. Returns must be authorised by the Seller before any Goods are returned. If it is agreed that the Goods are to be returned the following shall apply: 

 11.2.1. The Buyer shall obtain a returns number for the Goods from the Seller. 

 11.2.2. The returns number must be clearly displayed shown on the returned parcels and the Buyer acknowledges that the Goods returned without a returns number clearly identifiable on the packaging will be refused or returned to sender. 

 11.2.3. The Buyer must return the Goods suitably packaged and with carriage paid. 

 11.2.4. The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer’s fault. 

 11.2.5. The Seller reserves the right to make a handling and restocking charge of at least 25% on Goods which are returned if they were ordered in error or are no longer required.