Gold Concierge
In addition to Fluke Gold Support, Networks Direct offers a concierge service to help you organise your calibrations, arrange repairs, replace accessories and provide technical support. How does it work?
Organise calibration – we'll let you know when your units are due for calibration, and will arrange the calibration and collection for a day that suits you.
Arrange repairs – free repairs with all costs for collection, repair and return are included with Gold Support. In the case of a unit failure, contact us and we will arrange the collection and repair.
Replacement accessories – if an accessory presents a fault (like a battery no longer holding charge), contact us with a detailed description of the fault and we will liaise with Fluke for a replacement.
Technical support – our in-house specialists will try to answer any questions you have regarding the functionality of your test equipment, and if needed we'll escalate to Fluke Networks technical support on your behalf.