Support

Product Support

Protect your investment and keep your test equipment performing at its best. Networks Direct offers manufacturer-backed support programmes and in-house servicing for the leading test and measurement brands – covering calibration, repairs, software updates and technical support.

Fluke Gold Support

Fluke Gold is a maintenance and support programme designed to reduce the expense and downtime caused when Fluke test equipment needs to be calibrated or repaired. The package comes in 1 year or 3 year options and includes:

  • Priority technical assistance
  • Hardware repair or replacement
  • Hardware calibration and performance verification
  • Hardware loaner units
  • Accessory repair or replacement
  • Software and firmware support

Gold Concierge

In addition to Fluke Gold Support, Networks Direct offers a concierge service to help you organise your calibrations, arrange repairs, replace accessories and provide technical support. How does it work?

Organise calibration – we'll let you know when your units are due for calibration, and will arrange the calibration and collection for a day that suits you.

Arrange repairs – free repairs with all costs for collection, repair and return are included with Gold Support. In the case of a unit failure, contact us and we will arrange the collection and repair.

Replacement accessories – if an accessory presents a fault (like a battery no longer holding charge), contact us with a detailed description of the fault and we will liaise with Fluke for a replacement.

Technical support – our in-house specialists will try to answer any questions you have regarding the functionality of your test equipment, and if needed we'll escalate to Fluke Networks technical support on your behalf.

NetAlly AllyCare Pro

AllyCare Pro is a premium support subscription that keeps your NetAlly testers up to date and in good shape. It includes:

  • Ally Intelligence – a system that troubleshoots across the NetAlly handheld portfolio
  • Ongoing feature and capability updates – new testing features delivered to the tool you already own
  • Software and firmware updates – your product stays current with the latest standards, protocols and workflows
  • AllyCare-enabled cloud features – expanded Link-Live testing and analysis for insight into every result
  • Repairs and replacements – protection beyond the standard 90-day software and 1-year hardware warranty
  • Customer Experience & Solutions Centre – direct access to the support team behind the tool, with priority troubleshooting

Sumitomo servicing

Your Sumitomo splicer needs to be serviced regularly, and our in-house service will optimise its performance – providing peace of mind and consistent results. The service includes:

  • A deep clean of the entire unit
  • Fibre guides
  • LEDs
  • Fusion arc check
  • Camera clean
  • Splicer fibre clamps
  • Electrode replacement
  • Cleaver deep clean
  • Software update if appropriate
  • Cleaver fibre clamp pad
  • Machine functionality check (focus errors, motor errors, heat shrink oven check)

To arrange a service, email enquiries@networksdirect.co.uk or call 01403 721391.

Need help choosing the right cover?

Our team can advise on the best support option for your equipment.
Call us on 01403 754233 or email enquiries@networksdirect.co.uk.